CATALYST NUTRACEUTICALS / T HE GENIUS BRAND

is engaged in manufacturing dietary supplements of only the highest quality, setting industry standards every step of the way. We feel a responsibility for every product we make. Our company has grown by building—and maintaining—solid relationships. We work as a team with our employees, our customers, and the industry as a whole. We draw heavily on the expertise of all our trusted ingredient suppliers, vendors, printers, testing labs and others to ensure we stay at the forefront of industry trends. It’s not just good sense, it’s good business.

Position Summary

The Customer Service Representative is responsible for providing exceptional customer support by promptly and efficiently responding to customer inquiries and tickets received via email. They will serve as the primary point of contact between the company and its customers, ensuring a positive customer experience and resolution of issues.

Duties and Responsibilities

• Monitor and manage incoming customer tickets via email promptly and efficiently. Ensure all tickets are addressed within the same business day.
• Respond to customer inquiries, concerns, and feedback in a timely and professional manner.
• Provide accurate information and assistance to customers regarding products.
• Maintain a friendly and empathetic tone in all interactions with customers.
• Investigate and troubleshoot customer issues and complaints effectively - identifying root causes of problems and work towards finding appropriate solutions.
• Collaborate with other departments or team members as needed to resolve complex issues.
• Develop a deep understanding of company products. Stay updated on product changes, updates, and new releases.
• Strive to exceed customer expectations and deliver exceptional service experiences - taking proactive measures to prevent recurring issues and enhance overall customer satisfaction.
• Performs other duties and responsibilities as assigned

Knowledge, Skills, and Abilities Requirements

• Excellent written and verbal communication skills
• Ability to stay calm when customers are stressed or upset.
• Strong interpersonal skills and customer-oriented mindset
• Problem-solving abilities and attention to detail
• Ability to multitask and manage time effectively
• Proficiency in using email and ticketing systems
• Previous experience in customer service or a related field is preferred
• Detail oriented and organized
• Proficient in MS Office applications

Catalyst is an Equal Opportunity Employer